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Cancellation & Refund Policy

Transparent Policies for Your Complete Peace of Mind

✓ 30-Day Return Window ✓ Easy Refund Process ✓ Customer-First Approach

At Zebulli Wellness, your satisfaction is our top priority. We've designed our cancellation and refund policies to be fair, transparent, and customer-friendly, ensuring you can shop with complete confidence.

Order Cancellation Policy

We understand that plans change. Here's how you can cancel your order:

  • Before Shipment: Full cancellation available free of charge before order processing begins
  • After Shipment: While we can't cancel shipped orders, you can initiate a return upon delivery
  • Custom Products: Personalized items cannot be cancelled once production starts
How to Cancel

Contact our support team immediately at info@zebulli.com or call +91-8866257788 with your order number ready.

Return Policy

Not satisfied? We make returns simple and straightforward:

  • 30-Day Window: Returns accepted within 30 days of delivery
  • Product Condition: Items must be unopened with original packaging intact
  • Health Exceptions: Opened items accepted if causing allergic reactions (medical proof required)
  • Non-Returnable: Gift cards and digital products are final sale
Hygiene & Safety First

To protect all our customers, we maintain strict hygiene standards. Opened products are only accepted for returns in case of defects or adverse reactions.

Refund Policy

Quick, transparent refunds when you need them:

  • Fast Processing: Refunds initiated within 2 business days of return approval
  • Original Payment: Amount credited back to your original payment method
  • Bank Timing: Additional 3-5 days for bank processing
  • Partial Refunds: Only returned items are refunded
  • Shipping Costs: Original shipping non-refundable unless we made an error

Satisfaction Guaranteed

We stand behind the quality of every Zebulli product. If you're not happy, we're not happy.

Simple 4-Step Return Process

1
Contact Support

Email us within 30 days with your order details

2
Get Authorization

Receive return instructions and tracking number

3
Ship Package

Securely pack and send items to our return center

4
Receive Refund

Get your refund after quality inspection

Defective or Damaged Products

Quality issues? We've got you covered immediately:

  • Report within 48 hours of delivery for quick resolution
  • Provide photos of the damaged product and packaging
  • Free replacement or full refund - your choice
  • Return shipping covered by us for defective items

Refund Timeline

Know exactly when to expect your refund:

Return Received

1-2 business days for inspection

Approval

1 business day for verification

Refund Processed

2 business days to initiate

Amount Received

3-5 days for bank processing

⏱️ Total Time: 7-10 Business Days

Need Help With Your Return?

Our dedicated support team is ready to assist you with any questions about returns, refunds, or exchanges.

Email Support

support@zebulli.com

Phone Support

+91-8866257788

Support Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST

Last updated: March 02, 2026